● Grip socks are mandatory at all times (available for purchase at the front desk or on our app). ● Please arrive 15 minutes early to prepare and check in. ● Respect other clients and staff – no disruptive behavior. ● Clean your machine with the provided wipes after class. ● Cell phone use is not allowed while classes are in session but you may take photos after class. ● Wear comfortable/loose fit clothing. ● While we love children, we respectfully ask that children not attend our classes. For safety purposes, we cannot allow children to wait in the studio.
Booking & Cancellations
● Classes can be booked online via our app or website. ● 12-hour cancellation policy: Cancel at least 12 hours in advance to avoid being charged. ● Late cancels and no-shows will result in a class credit deduction or $15 fee. ● No shows will result in a $20 fee ● Waitlist: You’ll be auto-added if a spot opens. You must opt out if you no longer wish to attend.
Class Policies
● Classes start on time; late arrivals may not be admitted for safety reasons. ● First-timers must arrive at least 15 minutes early for an intro by the instructor. ● All participants must sign a liability waiver before attending.
Membership & Packages
● Monthly memberships auto-renew. Cancellations must be made 14 days prior to membership renewal date. ● No sharing of memberships or packages. ● All class credits must be used by the original purchasing client. ● Students & HERO discounts: students, teachers, first responders, and military enjoy 10% off class packages. Must be redeemed in the studio, not online.
Health & Safety
● Do not attend class if you are feeling sick or showing symptoms. ● Inform instructors of injuries before class starts. ● Studio is cleaned and sanitized regularly for your safety. ● Grip socks are required for safety and hygiene. No exceptions. ● Loose jewelry is not recommended as it can get caught in the machine. ● Lagree Mi is not responsible for any injuries
Limitation of Liability
● By participating in classes at Lagree Mi, you voluntarily assume all risk of injury or damage. Lagree Mi, its staff, and instructors are not liable for any personal injury, loss, or damage sustained on the premises, during class participation, or after class has ended as a result of participation. This includes but is not limited to soreness, strains, or aggravation of preexisting conditions. ● You acknowledge that it is your responsibility to listen to your body, work within your limits, and seek medical advice when necessary.
Studio Amenities
● Lockers and cubbies available for personal belongings. Lagree Mi will not be responsible for lost or stolen items. ● Water bottle refill station available – bring your own bottle. ● Merchandise (apparel, grip socks, etc) available for purchase. ● Beverages and wellness snacks available for purchase.
Youth & Age Restrictions
● Participants under the age of 16 are not permitted. ● Participants under the age of 18 require a signed parent/guardian waiver
Refunds/Transfers/Cancellations
● All sales are final; no refunds on classes, packages, or memberships. ● Packages are non-transferable and non-extendable. ● To terminate your membership, please kindly email the studio at least 14 days. prior to membership renewal date otherwise membership fees will automatically be charged.
Code of Conduct
● We foster a safe, inclusive environment for everyone. ● Harassment, discrimination, or aggressive behavior will not be tolerated. ● Clients who violate our policies may be asked to leave without refund.
Trainer Subs
● Please note that when you purchase classes, you are paying for a class and not an instructor. Instructors are subject to change without notice and class schedules may be subject to change without notice. We are sorry that we do not offer refunds.
